You may not break your journey when travelling on a single or return fare unless local publicity specifically advises that this is possible. There is a £1, non-refundable charge for all new StagecoachSmart cards issued on the bus. Safety notices governing their carriage are clearly posted on the relevant vehicles with further information available from the local Stagecoach operating company. These Conditions apply to all Stagecoach UK Bus operating companies from 22 June 2020 and replace all previous Terms and Conditions applying to all or any of Stagecoach UK Bus operating companies. Prams and buggies must not block the aisle of the vehicle at any time. 7. These include accumulators, explosives, ammunition, weapons and combustible or otherwise hazardous materials including petrol. Whilst we will do everything we reasonably can to control conduct of other customers, we cannot be held responsible for their conduct. Please note we will use cookies to store your location and provide a better website experience. Childcare vouchers; or Child Tax Credits : 3.4 : Transaction charges apply to cheques of £1 per cheque. Please note: we have separate Conditions of carriage for Stagecoach Supertram in Sheffield. We want people to contact us rather than just stop using our services. voucher codes at stagecoachbus.com is in the control of you. You can now pay contactless  on most Stagecoach buses. We care about protecting your privacy. Stagecoach South West are making changes to their travel patterns to ensure the safety of their customers and to ensure key workers can travel. If you are not satisfied with our response to your complaint, we will always pass these contact details on to you. The Code sets out standardised procedures, as well as clear information regarding the types of mobility scooters that can be accommodated on buses, to help operators ensure that mobility scooters are able to safely use their services. Stagecoach values your custom and will endeavour to ensure you travel safely and in comfort on a clean, reliable bus service. Groupon: Own the Experience. We welcome suggestions and complaints because they help us to improve our services and put things right when they have gone wrong. It is your responsibility to have a valid ticket for the whole journey and to carry any associated identification required for the purchase of the ticket you hold, such as student ID, proof of age etc, with you whilst travelling. If you bring an animal onto a bus, you will be held responsible for any damage, loss or injury arising from its presence on the bus. All our buses are wheelchair accessible, but some journeys on some service are operated by coaches which may not be. We know many of you will be looking for information for how lockdown will affect our services. You must retain your ticket, pass or other relevant documentation (including contactless payment card) for inspection by a Company Official on demand throughout your journey. Also they provide all the costumes for shows so it's stress free it's 3 hours for Main Stages though which is a long time, 7yo dd is wiped out by it the next day (we do it on a Friday after school) but she comes out absolutely buzzing. Stagecoach has agreed to give the Government around £100m as a "change of control" payment to take over National Express's rail business. If you board a bus at a location which is not a fare stage, you will be charged from the previous stage. Contact details for BUS are available on www.stagecoachbus.com, on all of our vehicles in Scotland and on all Scottish timetables and, where possible, on information leaflets. I look forward to seeing the new liveries “in the flesh” and my scepticism proved misplaced; especially all that white on a mucky weather day. In any circumstances where we collect your personal data, in connection with a retail transaction, a customer survey or other purpose, we will only collect and process your data in accordance with the principles contained in the Data Protection Act 2018. If you are travelling in areas where zonal fares apply, your fare will be determined by the number of zones travelled in or through. If in doubt, you should contact the Stagecoach operating company in your area. Every stagecoach route in Texas stretched along a series of stopping points where drivers could hitch on a fresh team in 10 minutes and be on their way again. Stagecoach to pay Government £100m in rail deal. Guide dogs, hearing or assistance dogs accompanying registered disabled persons are carried free of charge at any time. Decisions on applications for ticket, travel or StagecoachSmart card refunds will only be made at our entire discretion and any refund agreed may be subject to a reasonable administration charge. Windows have been smashed in the latest incident on Saturday (November 14), only one passenger was aboard and luckily no one was … You can keep up to date checking our main Coronavirus page. 7. One voucher per reservation. Details of the local operating company can be found on our website with a form to make a suggestion or complaint online. Under normal circumstances, you will need to collect the lost property from the Stagecoach office or depot at which the lost property is being stored. Transport giant Stagecoach has revealed half-year profits plunged by 92 per cent to £5.4 million as demand for travel slumped. A fare may be charged for dogs and details are contained in the ‘Guide to Tickets’ of the local Stagecoach operating company available on our website. If your StagecoachSmart card is lost or stolen, you must notify Stagecoach Bus immediately on 0345 810 1000. Childcare vouchers; or Child Tax Credits : 3.4 : Transaction charges apply to cheques of £1 per cheque. Subject to space being available and the discretion of the driver, we will carry small prams and unfolded buggies on low floor buses within the designated area but only when it is not required by a passenger in a wheelchair or approved mobility scooter (passengers in wheelchairs have absolute priority by law). Our liability for luggage is limited to £100 per passenger and you are advised to ensure that you have proper insurance if your luggage is worth more than this. Stagecoach Inns and Stations. We also reserve the right to take any other measures we consider necessary to protect the safety and comfort of our customers and staff including temporarily or permanently banning you from travelling with us following an incident of misconduct. Except for any luggage stored in the hold of a coach, you must also look after your luggage at all times, including at any station and your hand luggage whilst on a coach. Stagecoach » stagecoach manchester « previous next » Print; Pages: [1] 2 Go Down. These Conditions may be amended at any time and any revision will be advertised on www.stagecoachbus.com and revised leaflets made available through information outlets. A statement on Stagecoach's website said: "We are pleased to announce that, in light of the recent government announcement to relax retail restrictions, from … COURSES : 4.1 : A Stagecoach school may, at its discretion, offer the second child of the same family attending a Main Stage course at the same time, a sibling discount of … On services operated by buses, as opposed to coaches, we reserve the right, at the discretion of the driver, to refuse any large, unsuitable or awkward packages or an excessive amount of personal hand luggage. You are, however, required by law to ensure that the designated wheelchair space is made available if a customer wishes to board with a wheelchair (or, if no wheelchair user is travelling, a disabled buggy or approved mobility scooter). Return tickets should be purchased from the driver of the bus on the outward journey and presented to the driver of the bus on the return journey for validation. Paint may only be carried in original and properly sealed containers of 5 litres or less. We will provide a response as quickly as possible and always within one week of receipt, even if this is initially to explain what investigation needs to take place and how long this will take. Planning to stay where I am now but have reduced the amount of vouchers I claim. Where appropriate, further details are contained in the ‘Guide to Fares and Tickets’ of the relevant Stagecoach operating company. Click here  to find out if contactless payments are available in your area. Set your location for services and tickets only in your area, Conditions of carriage for Stagecoach Supertram, Confederation of Passenger Transport (CPT), refrain from smoking either conventional or electronic cigarettes, behave in a manner that is not abusive or threatening and does not cause offence to other customers or staff, refrain from eating and drinking items which make the environment unpleasant for other customers or otherwise cause offence, refrain from playing loud music or operating a personal device at a volume which may be heard by other passengers, refrain from leaving rubbish or discarded items on the bus, not be wearing soiled working clothes or carrying any soiled items which might stain the seats etc, follow the instructions of our staff and act in a manner which shows due regard for the safety and comfort of other customers and company employees, including not standing adjacent to emergency exits, the vehicle entrance, next to the driver or sitting in gangways, on staircases or standing upstairs on a double deck vehicle, if the vehicle you are travelling on is fitted with seat belts, you are legally required to wear it, notify a member of staff immediately if you sustain an injury whilst boarding, travelling on or getting off a bus, follow the directions of staff concerning the maximum number of standing passengers that a bus is permitted to carry. Small animals must be caged, boxed or kept on a lead. Childcare vouchers; or Child Tax Credits : 3.4 : Transaction charges apply to cheques of £1 per cheque. A bus driver in Hull has tested positive for Covid-19, Stagecoach has confirmed. Please be aware that in some areas we are currently operating an exact fare policy. ... We are not currently planning to change any of our services in light … In certain areas a number of stops may be grouped together as one fare stage. California’s Country Music Festival. Fragile items such as electronic goods, portable televisions, computers, radios etc will only be carried if they are of reasonable size and securely packed. Claimed more than I needed for over a year as I was planning to change jobs and knew I could not rejoin the scheme if I did. There is a £1, non-refundable charge for all new StagecoachSmart cards issued on the bus. This document contains the Conditions under which we carry you and applies to anyone who travels with us. Wherever possible, we will take reasonable steps to advise you of any disruption to services, but in the event of cancellation, delay, diversion or termination of any service or the service being unavailable to you as a result of the vehicle being fully loaded or for any other reasons, we shall not be liable for losses, damages, cost or inconvenience that you suffer as a result. Voucher must be presented to your server during your meal. Please check our latest timetables for more information. Each Stagecoach UK Bus operating company has a designated Director responsible for ensuring we handle suggestions and complaints according to our Code of practice. Please check our latest timetables for more information. The prize is a £50 voucher of your choice from a selection of local businesses! Stagecoach remains cash positive with a reduction of net debt to £310.8 million and has identified £17 million of cost savings through the pandemic. Concessionary travel schemes for many categories of passenger are operated by all local authorities in England, the Scottish and Welsh Governments. 4. Mums who wish to breastfeed are welcome to do so on all of our bus services. For some journeys, you may buy a return ticket which is usually cheaper than two single tickets. … It is your responsibility to check the validity conditions of a return ticket. Providing the item is not perishable or objectionable, we will keep it for a month. We are fully supportive of a mother's right to breastfeed in public. I currently have £4000 of childcare vouchers saved up. If the lost property is contained in a package, bag or other container, we may open it and examine it in order to trace the owner or identify the nature and value of the lost property. Any animal carried must remain under control and must not be allowed to sit on the seats. 7. In some areas, ‘proof of age ’requirements exist with full details published in the ‘Guide to Tickets’ available on our website. The Bus Appeals Body (BAB) in England and Wales is a non statutory committee offering an independent review of complaints arising from the operation of local bus and scheduled coach services. We've put in place measures to allow you to travel safely including limiting available seats on buses and enhanced cleaning. We know many of you will be looking for information for how lockdown will affect our services. If, when you card has been presented to the reader, it does not work, it is your responsibility to either present another card or another form of payment. Additional children will be charged as if they were aged 5 or over. This is the official Stagecoach East Scotland page. Stagecoach. In certain locations, where the driver has insufficient change, he may provide you with a Change Voucher in lieu of cash which may be redeemed at an office of the local operating company. Unless stated otherwise in the ‘Guide to Fares and Tickets‘ of the relevant Stagecoach operating company, we do not accept payment by cheque, credit card, debit card or foreign currency. Set your location for services and tickets only in your area, Please be aware that in some areas we are currently operating an. You must wear a face covering throughout your journey, unless you are exempt. No in most cases, our drivers should be able to provide change however, they might have to offer a voucher if they don't have enough change when you get on. Non-motorised scooters may not be carried on the upper deck of double deck vehicles but should be stored securely in the lower deck luggage area. The terms, conditions and rules applying to these schemes are the responsibility of the pass issuing authority. Our Conditions are consistent with the relevant statutory regulations, including those relating to the conduct of passengers and lost property and do not affect your statutory rights. The governing law for these Conditions shall be the laws of England and Wales and the Courts of England and Wales shall have exclusive jurisdiction except where your journey commences and terminates wholly within Scotland in which case the laws of Scotland shall apply and the Courts of Scotland shall have exclusive jurisdiction. Keswick & Honister dayrider nes are ticket zo the n o n w sho … Discount rates for children aged 5 or over vary, and full details can be found in the ‘Guide to Fares and Tickets’ of the appropriate local Stagecoach operating company. For more details please refer to our Online sales terms and conditions. Details of any Standard Fare will be published in the ‘Guide to Tickets’ of the relevant Stagecoach operating company available on our website. To end on a positive – I do like the new Stagecoach font. You can keep up to date checking our main Coronavirus page. Full details of availability, validity and terms and conditions can be found in the ‘Guide to Tickets’ of the appropriate local Stagecoach operating company on our website. Do you need the correct change to buy a ticket on the bus? Luggage locker storage may not be available on certain local services operated by coaches. We reserve the right to refuse you entry, or require you to leave our buses or premises at any time, should we have reason to believe that your behaviour jeopardises the safety, security and comfort of others. We do not guarantee that services will connect unless we specifically advertise a guaranteed connection. The company had previously arranged an extension to … Certain items cannot be carried under any circumstances in the interests of safety. Earlier this year, it was announced that consultation has begun at Stagecoach to change certain routes. If you are not satisfied with our response, we will always pass on contact details for BAB. No in most cases, our drivers should be able to provide change however, they might have to offer a voucher if they don't have enough change when you get on. We reserve the right to request that you open any article of luggage for inspection by the driver or other company officer in your presence if, for reasons of security, it is considered necessary to do so. View the Privacy Policy for details of how we collect and use your information. or pay the fare for the journey you intend to take to the driver or conductor whether specifically requested to do so or not. These Conditions constitute the entire agreement between Stagecoach UK Bus and its customers. Stagecoach has been granted planning permission for a new office on Cowley Road, but plans to move are on hold owing to the impact of the pandemic. Detailed guidance on accessing our services with a wheelchair, a disabled buggy or an approved mobility scooter is available by telephone from the local Stagecoach operating company’s Disability Helpline, in writing in the form of a local leaflet and online at www.stagecoachbus.com. Images of you may be provided to the police, DVSA, the Traffic Commissioner or any other enforcement agency at their reasonable request. Where a service is not “exact fare only” you  should check any change and point out any discrepancies immediately as we cannot correct mistakes later. Conditions may vary on certain services operated on behalf of other organisations. If lost property is not claimed within a month, we will become the owner of the property and will dispose of it to a charity nominated by the Stagecoach operating company. The new routes replace services 11/11A, 77, 508 and 625. Please avoid busy times, use contactless payment where you can, keep your distance and take your litter with you. You must wear a face covering throughout your journey, unless you are exempt. Details of approved mobility scooters are available from the Disability Helpline which can also provide access to the formal approval process and issue of a permit for travel required before taking a mobility scooter on a bus. Replacement cards will not be issued unless the card has been registered on www.stagecoachbus.com. All suggestions and complaints whether in writing, by email, in person or by telephone will be investigated and dealt with. If the lost property is perishable and is not claimed within 48 hours of being found, we will dispose of it as we think fit. If you are unable to show this, or if it has expired or been altered or tampered with, you will be liable to pay a fare for the journey which may be a Standard Fare depending on the circumstances. Taking effect from January 2, it means key tickets like the Manchester 7 … In certain areas there are no designated bus stops and, in those areas, buses will stop on request where it is safe to do so. Return tickets are usually valid only on the day of purchase, unless clearly advertised otherwise, and sometimes have time restrictions as to their validity. Discover and save on 1000s of great deals at nearby restaurants, spas, things to do, shopping, travel and more. In busy areas, certain stops will be allocated to specific services. If perishable property is, or becomes, objectionable or a health risk before the end of the 48 hour period, we reserve the right to destroy or dispose of it at any time. You are liable to prosecution if you do not hold a valid ticket, pass or other relevant documentation. Stagecoach Group Dedicated Team The Registry 34 Beckenham Road Beckenham Kent BR3 4TU Tel: 0371 664 0443 (Calls are charged at the standard geographic rate and will vary by provider. 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